On stage, in print

On stage.
In print.

Keynotes, panels, columns and the podcast.

Keynote · Oct 2026

The future of bars and restaurants

Restaurant Growth Summit, London

The written version: “The year the young run out, it’s not all about Gen Z”. On ONS projections, the UK will have more people of pensionable age than people aged 15 to 29 by 2034. A 15 year lease signed in 2028 runs straight into that, and so do the room, the sound, the seating and the rota.

Read the article

Propel · Feb 2026

Service charge is a tax. Let’s stop pretending and fix tipping.

Friday Opinion

My Friday Opinion column for Propel, on service charge and tipping.

Read it

Panel · Feb 2026

Labour: fix the rota before you cut the team

SERVICE 2026, with Nory, London

The written version: “Your labour cost is not a people problem”. A 4 site group running labour at about 36% of revenue. Staffing peaked at 5pm, revenue at 7.30. The rota was rebuilt around the half hourly sales and labour came down to 29.4% in 8 weeks, with no redundancies.

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Panel · Feb 2026

How I use data to read a business

125 Data Insights Day

On reading a hospitality business through its own numbers.

See it

MCA Insight · Nov 2025

Quoted: how fast food is bucking the downturn in late night dining

MCA Insight

Quoted on why fast food is holding up in late night dining.

See it

Podcast

The truth about hospitality operations, and how to get them right

Captive Conversations, The Hospitality Podcast

A long conversation on how hospitality operations really work, and where they go wrong.

Listen on Spotify · Watch on YouTube

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