Restaurants · QSR · Coffee · Hotels · Food halls · Stadiums · Luxury retail
UK · Europe · US · Asia · Middle East
I fix hospitality businesses that grew, then stopped working.
Everyone thinks you’re winning.
I work out what is actually wrong. The cause underneath it. Then I stay and fix it.
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The problem
Site 1 worked. Site 3 does not. Same brand, same menu, different numbers, and nobody can tell you why.
Turnarounds
Two products. Then board level support.
The Sprint
3 days on site. I talk to your team and your customers, and read the offer, the team, the guests and the space alongside the P&L. You get a plan of what has to happen. The fee comes off whatever follows.
The Fix
Most consultants leave before Saturday night. I don’t. 2 or 3 days a week for 6 to 9 months, and I lead the plan through. Restructuring, operating rhythm, margin recovery, and the people decisions nobody has made. Full accountability, a checkpoint at week 4, and a date it ends on.
Board level
Most groups keep me on after The Fix. Non executive director or monthly retainer. Board meetings, the trading numbers, and the calls that get made in between.
Proof
That last one matters most. A full trading year. Real money. Nobody had looked.
Proof
“Gary brought clarity, energy, and commercial focus that cut through the chaos.”Yishay MalkovManaging Director, Soho House UK + Europe
“A genuine partner who helps ambitious brands turn innovation into impact.”Dan HawkieCOO, TiPJAR
“Transformational. He doesn’t just advise — he builds momentum and delivers results.”Andy DempsterCountry Director, Bam Karaoke
The founder
25 years running the businesses I now fix.
I’ve sat in your chair. Run P&Ls, managed teams, opened sites, handled crises. 25 years across restaurant groups, hotels, food halls, luxury retail, and global multi site brands.
You know what your business should feel like. I make it match the ambition. From a single site to a growing group, I work alongside your team until the job is done.
Worked inside
Groups, venues and brands I’ve been inside.
Partners
Next step
Let’s fix it.
Thirty minutes, no deck. Tell me what’s not working and I’ll tell you whether I’m the right person for it.
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